Frequently Asked Questions

Where can I buy European Softest Products?
www.europeansoftest.net: buy directly from European Softest the official web site.
Online Retailers: Amazon, eBay, Walmart and etsy.

How can I tell if my order processed through?
If you have received a confirmation number at the end of the ordering process, your order has processed through. An email confirmation will also be sent to the email address you provided during the ordering process. Please check your spam or junk mailbox for your confirmation email, as many times the confirmation email will be redirected by spam blockers. If you did not receive a confirmation number at the end of your order or an email within a short amount of time, the order may not have processed through.

Can I change my order?
Unfortunately once the order has been submitted the process for fulfillment has began and we cannot change any aspect of the order.

How can I track or find the status of my order?
An order status or tracking number can be found using the "Track Your Order" option at the top of the webpage. The order number and email address will be needed to use this method. A shipping confirmation should have been sent via email to the email address provided during the original ordering process. The email will provide you with your tracking number and a link to track your shipment also.

Can I special order an item or specific color?
We carry a variety of products in many designs and colors to appeal to everyone. Unfortunately, we do not special order any products.

What is the warranty policy on European Softest Products?
takes great pride in its workmanship and will stand behind its products 100%. If this product does not perform due to a defect in materials or workmanship, we will replace it with a similar product of equal value for a period up to one year. See our warranty policy.

What is European Softest doing to make a difference?
European Softest is in step with the growing number of people who are concerned with the future of the Earth. We're increasingly using natural and earth-friendly fibers and materials - sustainable, renewable and biodegradable... organic cotton terry, hemp, recycled PET polyester... outsoles using up to 25% recycled content. CFC-FREE PU molded footbeds (CFCs are chemical compounds which have been shown to have negative effects on the environment such as depleting the ozone layer and contributing to global warming). to name only some. In addition, we are also increasing our partnerships with material suppliers who are committed to sustainable eco practices.